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Hotline:

+86 18930286868

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Support Service

Swift technical feedback, perfect service system

Technical service is an important part of the whole process of product sales. Based on the principle of "kindness, keenness and accuracy", Shanghai Coxin provides customers with product selection, installation training, guidance, maintenance and other system services, and has established a complete after-sales service system.

---Pre-sales service

We provide customers with the best solutions for choosing the most suitable type of products according to the customer's on-site working conditions, installation environment and other information.

---Sales service

We guarantee that the products and related accessories delivered to customers are consistent with the products ordered by customers. In the process of product installation and use, if customers have any questions, consult our technical staff and customer service personnel, we will do our best to ensure that customers can use our products correctly.

---After-sales service

We provide on-site service and technical support. After the product has been used for a period of time, if there is a failure caused by internal or external reasons, our engineering and technical personnel can visit the site for inspection, maintenance and troubleshooting. Our service outlets are all over the country and can serve you around the clock.

 

Customizable product series, reasonable lead time

For standard products, Shanghai Coxin has a large inventory for a long time and has the ability to supply from stock; for non-standard products, we have a strict process customization process to ensure the manufacturing cycle promised to customers. In addition, we have an emergency production order system, personally consider our customers, and try our best to meet the extraordinary needs of customers.

 

High cooling rate, high reliability, high stability

For the radiator, the core component of the oil-cooled machine, in addition to the strict inspection system guarantee when the raw materials enter the factory, we also have a high-speed fan for the radiator. For the inspection in the production process of the product, we implement a full of inspection system, in which the air tightness test and the water pressure test provide an effective guarantee for the high heat dissipation and stability of the product. For unqualified products, we will not allow it to leave from the factory, and strive to achieve "zero defects" in the quality of products that reach to customers.

 

Product warranty period

 

Shanghai Coxin provides a one-year warranty for the products. During the warranty period, Shanghai Coxin mainly focuses on the defects of production materials, craftsmanship and product performance within the normal scope of use, and must meet the following conditions:

 

1. Purchase products directly from our company and provide the sales contract and contract number;

2. The quality is guaranteed within one year from the day the customer receives the product;

3. The product can be repaired or replaced free of charge if it is operated in accordance with the operating rules but cannot be used normally during the warranty period;

4. During the warranty period, any of the following conditions will not be guaranteed: abnormal use, abnormal conditions, incorrect storage, unauthorized (authorized) modification, unauthorized connection, unauthorized repair, incorrect installation, or other It is not the fault of the company, including damage during transportation.

 

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Contact Us

 

Shanghai Coxin Industrial Co., Ltd.

Add.: No. 289 Shanfu West Rd., Jinshan District, Shanghai, China

Tel.:  +86-18930286868

Email:coxincn@vip.tom.com

Http://www.coxin.cn 

QQ:909416585

Skype: coxincn
Whatsapp:+8618930286868
Wechat: 34782230 


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COPY RIGHT© SHANGHAI COXIN INDUSTRIAL CO., LTD. ALL RIGHTS RESEVERED. SHANGHAI ICP-2021020225-1.

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